File a complaint against any company, before it reaches Profeco
File your complaint against any company and we advise you on taking it to Profeco. If the company is a member, you settle it through the portal before Profeco.
- Any company
- you can file against
- Advice
- to file with Profeco
- Transparency
- who settles and who ignores
How it works
One place to complain, negotiate and decide better.
- 1
File your complaint
Tell us what happened and with which company, whichever it is.
- 2
Negotiate in the portal
If the company is a member, it gets your complaint and offers a solution before Profeco.
- 3
We guide you to Profeco
If it is not resolved, we help you file with Profeco.
For people filing complaints
Your complaint with backing and the information to decide.
File against any company
Member or not, your complaint is recorded.
Profeco advice
We tell you what to file and how, so your complaint proceeds.
Tracking in one place
See the status of your complaint and the company’s answer.
Who actually settles
Check which companies handle their complaints and which ignore them.
Better decisions
Before buying, see how each company treats its customers.
Settle before Profeco and protect your reputation
Member companies receive complaints in the portal and can negotiate before they escalate.
Negotiate first
You get the complaint in the portal and propose a solution before it reaches Profeco.
Your reputation, visible
Settling is recorded: users see that your company responds and solves.
File a complaint against any company, before it reaches Profeco
Other group companies
